Return & Refunds


Return & Refund Policy

Last Updated: August 2026

At LUNEXAGIFT.IN, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing your order.

1. Return Eligibility

You may request a return if:

  • You received a damaged product.
  • You received the wrong product.
  • The product has a manufacturing defect.

To be eligible for a return, you must contact us within 48 hours of delivery with clear photos or videos of the product and packaging.

2. Conditions for Returns

Returned products must:

  • Be unused and in their original condition.
  • Include all original tags, accessories, and packaging.
  • Be returned in the same condition in which they were received.

Products that do not meet these conditions may not be eligible for return.

3. Non-Returnable Items

The following items are not eligible for return unless they are damaged, defective, or incorrect:

  • Personalized or customized products.
  • Gift cards (if applicable).
  • Products damaged due to misuse, improper handling, or normal wear and tear.

4. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–7 business days. The actual credit time may vary depending on your bank or payment provider.

5. Exchange

We offer replacements or exchanges only in the following cases:

  • Wrong product received.
  • Damaged product received.
  • Manufacturing defect.

Replacement requests must be made within 48 hours of delivery.

6. Return Shipping

If the return is approved due to our error (wrong, damaged, or defective product), LUNEXAGIFT will arrange the return shipment or bear the return shipping cost where applicable.

For returns that are not due to our error, return shipping charges may be the customer's responsibility.

7. Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

8. Refused or Undeliverable Orders

If an order is returned because the customer provided an incorrect address, was unavailable after delivery attempts, or refused delivery without a valid reason, any applicable shipping charges may be deducted from the refund.

9. How to Request a Return

To request a return or replacement, please contact us with:

  • Order Number
  • Full Name
  • Reason for the request
  • Clear photos/videos of the product and packaging

Email: lunexagiftstore@gmail.com

10. Contact Us

For any questions regarding returns or refunds, please contact:

Email: lunexagiftstore@gmail.com