Shipping policy

Last Updated: August 2026

Thank you for shopping with LUNEXAGIFT.IN  We are committed to delivering your order safely and as quickly as possible.

1. Order Processing

  • Orders are usually processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festivals, sales, or high-demand periods, processing may take slightly longer.

2. Shipping Coverage

We currently deliver to most serviceable locations across India.

If your delivery location is not serviceable, we will inform you as soon as possible and process a refund if payment has already been made.

3. Estimated Delivery Time

Estimated delivery times may vary depending on your location.

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

These are estimated delivery timelines and may vary due to courier operations.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Any free shipping offers will be clearly mentioned on our website.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available).

You can use the tracking details to monitor your shipment.

6. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier partner delays
  • Government restrictions
  • Incorrect or incomplete delivery address

We appreciate your patience in such situations.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

LUNEXA is not responsible for delays or failed deliveries caused by incorrect addresses, incorrect phone numbers, or incomplete customer information.

8. Delivery Attempts

If the courier partner is unable to deliver after multiple attempts due to customer unavailability or incorrect information, the order may be returned to us.

Additional shipping charges may apply for re-shipping the order.

9. Damaged Package

If your package appears visibly damaged at the time of delivery, we recommend:

  • Taking clear photos before opening the package.
  • Contacting our customer support immediately.

This helps us investigate the issue with the courier partner.

10. Contact Us

For shipping-related questions, please contact us:

Email: lunexagiftstore@gmail.com